Order Information

Shipping / Freight Collect – Discrepancies / Late or Lost Delivery

Same day shipping is available for stocked items ordered before 3:30pm Pacific Time Monday through Friday. UPS is the only method of shipping utilized. Freight is billed directly to customer with insurance for all orders. In the event that the freight carrier does not deliver your order on time or loses the order, Carbide Plus will file a claim on your behalf. Claims can take up to 30 days to be processed and refunded by the freight carrier, which is at their full discretion. Carbide Plus cannot be held accountable for any late orders caused by the freight carrier and any lost package will be immediately replaced. Claims for shortages must be made within 1 day of receipt of tools.

Product Warranty

Carbide Plus assures that all products sold shall be free from manufacturing and material defects. Carbide Plus will replace or issue credit on any product that does not conform with this warranty. Any product that has been altered, used, marked or damaged voids this warranty.

This warranty is in lieu of all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose and is also in lieu of all other obligations or liabilities, including any obligation or liability arising from contract, or otherwise for damages whether direct, indirect or consequential. There are no other warranties except the warranty against defects in material and workmanship set forth above, and we neither assume nor authorize any other person or firm to assume for it any other obligation or liability in connection with our products.

Product Return

Policy Prior to acceptance of any returned products, a Returned Authorization (RA) number must be issued from our Returns Department by calling 800-227-2433 or emailing returns@carbideplus.com. A list of returned products accompanied with purchase order numbers is required for review and approval prior to issuance of a RA. Only current EDP numbers are considered for return, any discontinued products are non-returnable. All specials, modified tooling, or altered tools cannot be returned for credit unless tools were manufactured incorrectly per the customer’s specifications provided. Only tools purchased within 1 month from date of order will be eligible for return. Returned products for credit will be valued at purchase price regardless of current price. All returned products must pass Quality Assurance inspection, be undamaged, unaltered, unused, resalable, manufactured according to current tooling specifications, and in original packaging. No credit will be issued if tools do not pass QA inspection or meet the aforementioned criteria. All products must be received within 14-days of RA issuance. A restocking charge of 20% will apply or an offsetting order of two times (200%) the value of the returned product will apply to all products returned for any reason other than a manufacturer error or defect. Freight charges will be assumed by the customer unless the return is due to manufacturer error or defect. The RA number must be clearly visible on the outside of the box and on the enclosed packing list. Any items shipped and not approved for return will either be returned to the customer or scrapped at the customer’s expense.

Technical Assistance

Any technical assistance or application suggestions made by Carbide Plus personnel or website tech data information are only to assist the customer and in all cases use of such information is solely the customer’s responsibility.