Terms & Conditions
Acceptance of Terms
By accessing this website and/or purchasing products from Carbide Plus, you agree that you have read, understand and agree to be bound by all of the provisions set forth herein and below (collectively, the “Terms and Conditions”), all of which constitute an agreement between you and Carbide Plus. The unenforceability of any one of the Terms and Conditions shall not affect the enforceability of any other of the Terms and Conditions. The terms and conditions on any proposal, quotation, order acknowledgement, invoice or other form you receive from Carbide Plus are incorporated under these Terms and Conditions. These Terms and Conditions constitute the exclusive agreement between you and Carbide Plus, except as otherwise agreed by a mutually signed document. Our failure to assert a right or insist upon compliance with any term and condition shall not constitute a waiver of that right or justify any subsequent noncompliance. Carbide Plus reserves the right to change these terms and conditions by posting a revision on our website.
Shipping / Freight Collect – Discrepancies / Late or Lost Delivery
Same day shipping is available for stocked items ordered before 3:30pm Pacific Time Monday through Friday. UPS is the only method of shipping utilized. Freight is billed directly to customer with insurance for all orders. In the event that the freight carrier does not deliver your order on time or loses the order, Carbide Plus will file a claim on your behalf. Claims can take up to 30 days to be processed and refunded by the freight carrier, which is at their full discretion. Carbide Plus cannot be held accountable for any late orders caused by the freight carrier and any lost package will be immediately replaced. Claims for shortages must be made within 1 day of receipt of tools.
Carbide Plus assures that all products sold shall be free from manufacturing and material defects. Carbide Plus will replace or issue credit on any product that does not conform with this warranty. Any product that has been altered, used, marked or damaged voids this warranty.
This warranty is in lieu of all other warranties, expressed or implied including any warranty of merchantability or fitness for a particular purpose and is also in lieu of all other obligations or liabilities, including any obligation or liability arising from contract, or otherwise for damages whether direct, indirect or consequential. There are no other warranties except the warranty against defects in material and workmanship set forth above, and we neither assume nor authorize any other person or firm to assume for it any other obligation or liability in connection with our products.
Policy Prior to acceptance of any returned products, a Returned Authorization (RA) number must be issued from our Returns Department by calling 800-227-2433 or emailing firstname.lastname@example.org. A list of returned products accompanied with purchase order numbers is required for review and approval prior to issuance of a RA. Only current EDP numbers are considered for return, any discontinued products are non-returnable. All specials, modified tooling, or altered tools cannot be returned for credit unless tools were manufactured incorrectly per the customer’s specifications provided. Only tools purchased within 1 month from date of order will be eligible for return. Returned products for credit will be valued at purchase price regardless of current price. All returned products must pass Quality Assurance inspection, be undamaged, unaltered, unused, resalable, manufactured according to current tooling specifications, and in original packaging. No credit will be issued if tools do not pass QA inspection or meet the aforementioned criteria. All products must be received within 14-days of RA issuance. A restocking charge of 20% will apply or an offsetting order of two times (200%) the value of the returned product will apply to all products returned for any reason other than a manufacturer error or defect. Freight charges will be assumed by the customer unless the return is due to manufacturer error or defect. The RA number must be clearly visible on the outside of the box and on the enclosed packing list. Any items shipped and not approved for return will either be returned to the customer or scrapped at the customer’s expense.
Any technical assistance or application suggestions made by Carbide Plus personnel or website tech data information are only to assist the customer and in all cases use of such information is solely the customer’s responsibility.
Safety Precautions when using Cutting Tools
Carbide Plus is committed to supplying products that can be used safely as directed under recommended machining parameters. Cutting tools can break or shatter when in use due to the extreme forces of the machining environment. Cutting tools will generate chips while engaged in the work piece and can produce dust, swarf, gases and potentially sparks or fire. Caution and safety must be taken into account at all times to include the use of protective eye wear, machine safety guard barriers, proper ventilation, quick access to fire suppression equipment and other safeguards. In no way shall Carbide Plus be held accountable or liable for any costs, machine down time, injuries, or deaths resulting from cutting tool breakage or emissions.
Limitation of Liability
Under no circumstance shall Carbide Plus be held liable in contract, warranty, tort or otherwise for any special, exemplary, incidental or consequential damages that result from your purchase or use of any Carbide Plus products. In no event shall our liability exceed the purchase price of the products from Carbide Plus. It is the customer’s responsibility to inspect all products to determine if they are suitable and per specification.
Revisions to Marketing Avenues
Carbide Plus reserves the right to revise listings and specifications on our website without notice. Carbide Plus is not responsible for any typographical errors. Please verify the current data at the time of your order.
Copyright Protection & Trademarks
All content on our www.carbideplus.com website to include product images, logos, text, graphics, videos, and digital downloads are the exclusive property of Carbide Plus and protected by the United States and International copyright laws. Our logos and trademarks may not be used in connection with any product or service that is not owned by Carbide Plus in any manner that constitutes confusion, defamation, or disparagement. All other trademarks not owned by Carbide Plus that appear our on website or catalogs are the property of their respective owners.